Please note: the Elvie Trainer is non-refundable, due to the intimate nature of this product.
Do not use Elvie if:
You have given birth within the last six weeks
You experience persistent pain when inserting or using Elvie, even with water-based lubricant.
You have a medical condition aecting your pelvic health (for example, abnormal vaginal discharge or severe prolapse).
You can use Elvie during pregnancy as long as you are not suffering from any complications.
Elvie is an exercise tracker for core muscle strengthening.
It must not be used to treat or prevent any medical condition.
If you are unsure whether or not you should use Elvie, please consult a qualified medical professional.
For hygiene reasons, do not share your Elvie. Do not leave your Elvie in for more than one hour at a time.
Is Elvie compatible with all phones?
As long as your phone is an Android with 4.3 or newer (excluding Huawei phones), or iPhone 4s and newer, with support for Bluetooth Low Energy then Elvie Trainer will be compatible with your device. You can also use the Elvie Trainer with iPad 3 and newer, including iPad Air and Mini. You can simply download the app onto your phone/tablet and log into your account to continue where you left off.
Is the Returns policy the same as other products on your site?
Unfortunately, due to Elvie being an intimate product, we cannot accept returns for hygiene reasons. If you are having problems with your Elvie, please get in touch so we can provide troubleshooting tips which should help you get your device back to fully working order. Please note that if a fault is found on the device, we will involve Elvie to resolve the matter.
Is Elvie safe to use?
Elvie is 100% waterproof, is made with medical grade silicone and has been through rigorous safety testing including stamp, drop, tumble, water, irritation and heat. The manufacturers, Chiaro, know you are trusting them with an intimate part of your body so they have done their utmost earn your trust.
How do I charge the device?
Elvie's carry case doubles up as a charger. The device holds a charge for weeks at a time but when it is time to charge, you need to insert it in the carry case without the optional cover and attach the USB charger.
How often should I use Elvie?
You can use Elvie as often as you like! As with all exercise programs, rest is important and you may find your LV score varies depending on the time of month (or even time of day!). A regular training program will result in more noticeable improvements in your pelvic floor muscles.
How do I clean Elvie?
Elvie is made of a a very hygienic and durable material so it can be cleaned using warm soapy water after each workout.
Can I use Elvie if I am pregnant?
As long as you are not suffering from any complications, Elvie is safe to use during pregnancy. Every pregnancy is unique so if you are unsure, please consult your qualified medical professional before use. We recommend waiting until six weeks after birth before resuming use of your Elvie.
What if I have a post-birth condition such as prolapse?
If you have a pelvic condition following birth or at any other time, we would recommend consulting your physician before making a purchase of Elvie as devices are non-returnable.
How effective is Elvie?
Chiaro undertook lots of clinical testing before releasing Elvie. They say: “All our product development was guided by our scientific advisory group including a number of well known researchers in biofeedback and pelvic floor exercise such as Dr. Rufus Cartwright, Imperial College; Prof. Linda McLean, University of Ottawa and Dr. Jeroen Bergmann, Oxford University. Multiple studies show that giving women real time biofeedback is one of the most effective methods for Kegel exercises with direct force measurement being the gold standard. Elvie is the first product for women that measures force directly and offers a significant advance over existing products that rely on air pressure changes and are thus unreliable”.